Privacy Policy
Introduction
At Lost Backpackers, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website. We ensure that our practices comply with the General Data Protection Regulation (GDPR) applicable in the UK and the EU.
Who We Are
Lost Backpackers (“we”, “us”, or “our”) operates this website. Our registered office is located in the UK. If you have any questions about this policy or your personal data, please contact us at [email protected].
Information We Collect
We may collect and process the following personal data:
- Information You Provide Directly: When you interact with our website, such as filling out forms, subscribing to newsletters, or contacting us, you may provide personal details, including your name, email address, phone number, and any other information you choose to share.
- Automatically Collected Information: When you visit our website, we automatically collect certain data about your device, browsing actions, and usage patterns. This may include your IP address, browser type, operating system, and other technical details.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and tailor content to your preferences. For more details, please review our Cookie Policy.
How We Use Your Information
We use your personal data for the following purposes:
- To Provide Our Services: We process your information to provide you with the services you request, such as processing bookings, responding to inquiries, and delivering relevant content.
- To Improve Our Website: We use analytical data to understand how users interact with our website, allowing us to enhance functionality and user experience.
- To Communicate with You: We may use your contact details to send you important updates, newsletters, promotional materials, or respond to your inquiries.
- To Comply with Legal Obligations: We may need to process your data to comply with legal obligations, resolve disputes, or enforce our terms and conditions.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you voluntarily provide personal information, such as subscribing to our newsletter, you consent to the processing of your data for that specific purpose. You can withdraw your consent at any time by contacting us.
- Contractual Necessity: When you enter into a contract with us (e.g., booking a service), we process your personal data to fulfill our contractual obligations.
- Legitimate Interests: We may process your data where it is necessary for our legitimate business interests, such as improving our services, provided that these interests do not override your rights and freedoms.
- Legal Compliance: In certain cases, we may need to process your data to comply with legal obligations.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share your data with:
- Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, and customer support. These providers are bound by confidentiality agreements and are only allowed to use your data for the specified purpose.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
International Data Transfers
If your personal data is transferred outside the UK or the EU, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or equivalent legal mechanisms.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you and obtain a copy.
- Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
- Right to Erasure: You can request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can request that we limit the processing of your data in specific situations.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing.
- Right to Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected].